Welcome to Thomas Design Support.

If you already have a support account, please login to your account or choose another option from the menu.

If enabled, please check out the F.A.Q section below before opening tickets as your question may have already been answered. Thank you.

How to use Thomas Design's support system

  1. Create an Account
  2. Please provide us with the necessary information to create a username and password for this support system.

  3. Follow instructions sent via email
  4. After you have signed up, you will be sent an Account Verification email. Please click on the link provided to complete the sign up process. You will recieve a second email containing your account email and password. Please keep a record of these safe for future use.

  5. Open a new ticket describing your technical issue
  6. Use your new account email and password to submit a new ticket. Please add as much information as possible regarding your technical issue.

  7. Monitor the status of your ticket here
  8. You will be sent an email as soon as your ticket has been updated by one of the team. You can also monitor the status of your ticket by clicking here